Experience BellaVita’s Terms & Conditions


Your booking is made subject to the following terms and conditions:


  1. General

These terms and conditions, together with any other written information brought to your attention before we confirm your booking, shall form the basis of your contract with Experience Bellavita ltd (a company incorporated in Scotland, No: SC644114) in respect of the relevant tour or other holiday experience (together referred to in these terms and conditions as ‘tours’ or ‘experiences’ or ‘trips’) to be provided by the Company. Please read these terms and conditions carefully and contact us if you have any queries.

Within these conditions, ‘you’ and ‘your’ means all persons named on the booking. By making a booking, the ‘lead passenger’ specified in the booking will be deemed to have accepted these conditions on behalf of all passengers named within the booking. For the avoidance of doubt, ‘written’ or ‘in writing’ shall, where used in these terms and conditions, include email.

No one of these terms are intended to contravene or contradict the Package Travel and Linked Travel Arrangements Regulations 2018 (the “2018 Regulations”) (so far as applicable to your booking) or the Consumer Rights Act 2015 and your statutory rights under any such legislation are not affected. If your booking constitutes a ‘linked travel arrangement’ in terms of the 2018 Regulations, you should refer to the section below entitled ‘Your Protection’.



  1. Booking Process

Bookings can be made:

Your booking is not confirmed until we have issued your booking confirmation. At that point, a binding contract will be entered into between us. For scheduled tours (being single day tours, or tours of more than one day, with a specific itinerary, which are available for booking on scheduled dates from scheduled departure points), full payment will be required at the time of booking and (unless otherwise agreed), a booking confirmation will only be issued once we have received full payment from you. We cannot be held responsible if any tour in which you are interested becomes fully booked or otherwise unavailable before full payment being received from you.

The person making the booking must be 18 years old or over and possess the legal capacity and authority:

  • to make the booking 

  • to accepts these booking conditions 

  • to accept these booking conditions on behalf of everyone in their party.

Whether the booking is made for a single person or a group, Experience Bellavita Ltd will only deal with the person, the reference name, who made the booking in all subsequent correspondence, including changes, amendments and cancellations. The reference name is also responsible for ensuring the accuracy of the personal details or any other information supplied in respect of himself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

Your safety is the most important aspect for us and therefore you must advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip.


  1. Deposit and Payments

To secure a reservation you could pay a deposit, for each person participating in the tour, as a percentage of the published tour price. The amount of the deposit will be notified to you at the time of booking. A binding contract between you and us comes into existence on receipt of the deposit. Where a deposit is received by credit or debit card, the final balance, when due, will be charged to this card unless you otherwise notify us. Deposits are used by us to enter into the contractual arrangements on your behalf and are not refundable.

If you book less than 60 days before the beginning of the tour, full payment, less any payment which must be paid locally, must be made on booking by credit, debit card or direct bank transfer.

When you book your tour through an approved travel agent, all communication between you and us will be made through that agent, as such please contact your agent in the first instance, as no changes can be made to your booking unless they are done through your agent.

The full payment is due 60 days before the beginning of the tour. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or payments due on that date.

When the deposit payment option is not shown for a tour the full price payment is requested. In particular for daily tours, full payment is required at the moment of booking.


  1. Information Accuracy

The information contained in our brochures, on our website and in our other advertising material is believed to be correct to the best of our knowledge at the time of printing or publication. However, changes and errors may occasionally occur and information may subsequently change. You must, therefore, ensure you check all details of your chosen tour, including the price, with us or your travel agent at the time of booking.

We may provide you with information, before the beginning of the tour and/or when you are on tour, about activities/points of interests which are available in the area you are visiting. We have no involvement in any such activities which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular activities, excursions, operators, other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any

liability on any basis concerning such activities. We cannot guarantee accuracy at all times of information given about such activities or to the area you are visiting generally or that any particular activity which does not form part of our contract will take place as these services are not under our control.


  1. Formation of Contract  

If we accept your booking, we will issue a booking confirmation and Invoice. A contract will exist between us from the date we issue the booking confirmation and Invoice. Confirmation invoice must be checked as soon as you receive it. Contact us immediately if any information which appears on the invoice or any other document is incorrect or incomplete as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracies, for which we are responsible, in any document within 10 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any potential costs involved in doing so. 


  1. Accommodation and Other Services 

The cost of each tour is based upon accommodation in twin-bedded or double rooms. A supplement will be charged for those booking a single room and will be notified at the moment of booking, as the supplement may vary according to the type of tour. Clients should generally expect the single room to be smaller and not located in the best part of the hotel. Double rooms for single occupancy, booked on payment of a nominal fee, may sometimes be smaller than double rooms normally allocated to two people. All room types are subject to availability. The nature of accommodation on each tour is described in individual itineraries. Reservations are accepted on the understanding that, whilst each hotel is usually one of the most characteristic and comfortable available, you are fully aware that limitations imposed by some itineraries make it inevitable that the character, and sometimes the standard, of accommodation may vary from place to place, and in some areas, hotels may be of a generally lower standard in relation to their ‘star ratings’. The photographs do not necessarily depict the room type that will be allocated to you, which may vary in size, décor and style from that shown.

When a room is described as having a panoramic view, this means that such a view may be obtained from it. It does not imply that the room faces the panorama and frequently only a side panoramic view may be obtained from the window or balcony. Where panoramic views are described as ‘front’ panoramic view this means the view from the bedroom window faces the panorama. Where rooms have a panoramic view for which no supplement is charged, the nature of the views may vary from room to room. This applies to all the panoramic specific views, for example ‘lake view’, ‘mountain view’, ‘sea view’ or ‘city view’

Despite the supplement payable for single accommodation, it should be noted that the size, standard and location of such rooms are sometimes inferior to those of other types of rooms, and may not have all the amenities we have described as being available in a twin room.

In Italy it is normal practice to link two single beds together to use as a double bed.

Admission fees or guided tours are not included in the tour price unless expressly stated in the tour description.

Unless otherwise expressly stated in the tour description, the cost of accommodation is not included in the price (especially on daily tours), although we can arrange accommodation on your behalf. If you wish us to do so, we will endeavour to book accommodation falling within the price bracket specified by you. If accommodation within the specified price bracket is not available or cannot be booked for any reason, we will discuss this with you before booking any alternative accommodation on your behalf. The costs of any special requests or supplements (including single supplements and/or child prices) will vary depending on, for example, the policies of the relevant accommodation providers or other suppliers. Please ask us about this at the time of making your booking enquiry. 

Bookings are made subject to the terms and conditions of the relevant accommodation (or other services) provider. By booking accommodation or other services through us, you enter into a direct contractual relationship with the relevant third-party provider and we act solely as an intermediary, transmitting the details of your reservation to the relevant accommodation (or other services) provider. Unless otherwise advised, payment for accommodation or other services booked on your behalf should be made directly by you to the relevant third-party provider.


In addition to the cancellation charges outlined in these terms, cancellation of accommodation or other services booked by us on your behalf may also result in you being liable for cancellation charges levied by the relevant third-party provider. Typically the charge made will be the cost of one night’s accommodation for each separate accommodation booked (unless the effective cancellation date is within 72 hours of the departure date for the relevant tour, in which event you may be liable for all accommodation costs). Any such costs or charges should be payable to us, so that we may remit them to the relevant provider on your behalf. Please contact info@experiencebellavita.com if you would like details of supplier cancellation charges relevant to your booking.


  1. Tailor Made Tours

In addition to scheduled tours, tours which are tailored to your/your party’s requirements may also be made available. These may include various elements such as transport, accommodation, meals, car/bus hire, entrance to attractions, guided tours and/or other value-added services (together “Tailor Made Tours”).

In the event that we offer any Tailor Made Tours through the Company from time to time then the relevant provisions of these terms and conditions shall apply. If we quote a price for a Tailor Made Tour which is based upon a specified number of individuals then, in the event of the size of the group increasing or decreasing in size, we may alter our quoted price accordingly to reflect the revised numbers.

Any changes made following the issue of your booking confirmation may be subject to an administration fee, which is at the discretion of the Company. The fee is typically 10% of the total cost of the tour, up to a maximum of £200, and may be subject to any costs or charges incurred or imposed by any of our suppliers.

Where a booking is made more than 60 days before the date of the tour, a percentage deposit will be required (usually 35%) to secure the booking. Where a tour is to take place within 60 days, full payment will be required at the time of booking.


  1. Changes by you

If you wish to change any part of your confirmed booking, you should inform us in writing as soon as possible. This should be done by the lead passenger named on the booking. Whilst we will do our best to assist you, we cannot guarantee that we will be able to meet your request.

Where we can meet a change request made by you, any changes made may be subject to an administration fee (as advised by the Company – see above regarding Tailor Made Tours). Besides, you may also be required to meet any extra costs incurred by us (and any costs or charges incurred or imposed by any of our suppliers) in making the requested change. Where we are unable to meet your change request and you no longer wish to travel based on the original booking, this will be treated as a cancellation of your booking and cancellation charges may be payable by you, as outlined in these terms.

If, once your booking is confirmed, you are unable to travel for any reason then we will allow you to transfer your booking to someone else (introduced by you, and who satisfies all of the conditions applicable to the booking) provided that:

i. we are notified of this in writing at least 7 days before departure;

ii. an administration fee of 30€ per person transferring is paid;

iii. you and/or the transferee make payment of any costs and charges incurred by us and/or imposed by our accommodation providers or other suppliers, and

iv. the transferee agrees to these conditions and all other terms of the contract between us.

For the avoidance of doubt, no transfer requests or changes will be finally confirmed until full payment of all applicable charges referred to above have been received by the Company.

We recommend that you purchase external travel insurance for any emergencies you may have, including trip cancellation.


  1. Changes by Us

While the Company shall do everything reasonably possible to provide your tour itinerary and/or services as planned, the Company reserves the right to alter itineraries, transport or accommodation if required to do so. In the case of accommodation, a similar standard of accommodation will be obtained wherever possible. The majority of any such alterations will be minor and we will try to advise you of them at the earliest possible date.

In the unlikely event, however, that we are required to significantly alter a material part of your tour, we will notify you of this as quickly as possible to enable you to decide how you wish to proceed. In such event you will be entitled:

i. to take an alternative tour of equivalent or superior quality, if we are able to offer that, or

ii. to take a substitute tour of lower quality if we are able to offer that (in which event the difference in price between the original and the substitute tour will be refunded to you); or

iii. to cancel your booking and obtain a full refund of all monies paid by you.


For minor alterations, if reasonably practicable we could, but we are not obliged to do so, pay you compensation or allow you to cancel or transfer to another tour without paying our normal charges if you are unwilling to accept such alterations. Carriers shown in the brochure and website are for guidance only and are subject to change.

Operation of some tours is dependent on a minimum number of persons booking the tour. If that number is not achieved, we reserve the right to apply surcharges to avoid the cancellation of the tour. If you are unwilling to accept the surcharges, we could propose an alternative solution in terms of dates, destination and tour typology. If also in this case you are unwilling to accept, we reserve the right to cancel the tour.

We endeavour to not cancel your booking less than 30 days before the beginning of the tour date except for reasons regarding the minimum number of people not achieved for a tour, for force majeure, as defined below, failure on your part to pay the deposit and/or final balance, or any other reason beyond our control.

A significant change is a change made before the beginning of the tour which, depending on the nature of the tour, we can reasonably expect to have a major effect on your holiday.

Significant changes are likely to include:

  • rescheduling of more than 30% of a published itinerary

  • change of accommodation to that of a lower official category

  • a change of accommodation area (i.e. change of ‘Comune’ municipality)

  • a significant change of destination

We may cancel the tour or any part of it:

  • for safety reasons, if we or our suppliers regard adverse weather conditions or other safety

  • concerns as unacceptable and which cannot reasonably be overcome

  • If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers

  • If a supplier or suppliers are unable to provide the service for any reason

  • If changes you wish to make to the booking mean it is uneconomical or impractical to operate the tour.

  • for any other relevant reasons

If we have to make a significant change or cancel before the beginning of the tour, we will inform you as soon as reasonably possible. Depending on when the significant change will be made, we could offer you the choice of one or more of the following options:

  • Accepting the changed arrangements

  • Purchasing an alternative tour from us, of a similar standard to that originally booked if available. We will endeavour to offer you an alternative of equivalent or higher standard for which you will not be asked to pay any more than the price of the original tour. If this tour is in fact of a lower price than the original one, we will refund the price difference.

Choosing any of our other than available tours you must pay the applicable price of any such tour. This will mean you pay more if it is more expensive or receive a refund if it is lower priced.

Cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us other than any previously incurred amendment or travel charges.

When you have been advised of an alteration prior to Beginning of the tour and elect to continue with the trip, this will be deemed to be acceptance of the change(s) and, apart from any compensation offered prior to the beginning of the tour, no further compensation will be paid.

If we have to make a significant change or cancel after the beginning of the tour, we could, where appropriate, pay you a reasonable compensation, depending on the nature and extent of the significant change and the circumstances. We will wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject these for good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.

We reserve the right to change any aspect of any itinerary prior to or after the beginning of the tour in the interests of clients’ safety, wellbeing, comfort or the successful operation of the tour in altered circumstances, or in the light of UK Foreign Office or/and US State Department advice. Payment of compensation, if appropriate, will be limited to any overall cost saving to us, generated by necessary changes made in the interests of clients.

We cannot accept liability or pay any compensation where the performance of our obligations under our contract with you is prevented or affected by force majeure or you otherwise suffer any damage, loss or expense of any nature as a result of force majeure.

No compensation will be payable and the above options will not be available if we cancel your booking as a result of your failure to comply with any requirement of these terms and conditions entitling us to cancel, such as paying on time.


  1. Cancellation by us

We will only cancel tours due to unavoidable and extraordinary circumstances which are outwith our control or which might jeopardise your safety. If we cancel your tour then we will notify you as soon as possible and we will always refund you in full, for all sums paid by you.


  1. Cancellation by You

If you wish to cancel your booking after our booking confirmation has been issued, you should inform us in writing as soon as possible – the effective date of cancellation will be the date upon which we receive such written notification. In the event of cancellation by you, cancellation charges may be payable, as set out below.

11.1 One Day Tours, Half-Day Tours:

For one day tours and half-day tours (being single-day tours with a specific itinerary, which are available for booking on scheduled dates from scheduled departure points, the following cancellation charges shall apply (depending on the effective date of cancellation):


Hours from the booking

Charge per person


Within 24 hours**

10% of the total price*


More than 24 hours

100% of the total price*


In the event of a ‘no show’ 

100% of the total price*

*If cancellation is necessary due to death in the family, health problems or other unforeseen circumstance, we’ll transfer your deposit to a future date or to a different person.

**If you’re cancelling a tour that you bought and is starting within 24 hours (i.e booking on the 21st for the 22nd), you will be charged 100% of the total price.

11.2 Multi-day Tours:

For all multi-day scheduled tours (being tours of more than one day, with a specific itinerary, which are available for booking on scheduled dates from scheduled departure points “multi-day tours”), the following cancellation charges shall apply (depending on the effective date of cancellation):


Before the start date

Charge per person


91 days or more

0% of the total price*


Between 90 and 65 days

20% of the total price*


Between 64 and 35 days

70% of the total price*


Less than 35

100% of the total price*


in the event of a ‘no show’ 

100% of the total price*


*If cancellation is necessary due to death in the family, health problems or other unforeseen circumstance, we’ll transfer your deposit to a future date or to a different person.


Cancellation of an extended tour may also result in you becoming liable for cancellation charges in respect of any accommodation booked by the Company on your behalf, as outlined above under “Accommodation and Other Services”.

11.3 Tailor Made Tours

Standard cancellation terms for Tailor Made Tours are as follows*:


Before the start date

Charge per person


91 days or more

0% of the total price*


Between 90 and 65 days

20% of the total price*


Between 64 and 35 days

70% of the total price*


Less than 35

100% of the total price*


in the event of a ‘no show’ 

100% of the total price*


*Please note, however, that the standard cancellation terms above may differ depending on the cancellation terms of any third party supplier providing any element of your Tailor Made Tour. The standard terms above are therefore subject to any variations advised at the time of quoting the price of your Tailor Made Tour.


  1. Meeting us on Location

If you are planning to meet us on location for your tour then please be sure that this can be arranged. You as the traveller are responsible for arriving at the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your tour. We will provide you with information about the meeting point for your tour on your voucher which is provided upon booking or by email. If you are unsure when/where to arrive for your scheduled tour then please contact us.

Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say, you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services. Those who are unable to make it to the meeting point for the time specified will not be guaranteed a transfer from the meeting point to the starting point of the tour and will have to seek other arrangements to participate in the rest of the tour. If that is the case, please get in contact with us and we will do our best for finding the most suitable option to arrive at your destination at your expenses.


  1. Transfers and Distances

Any given distances and transfer times are approximate and are based on normal weather and traffic conditions and an average state of health/agility.

Transfers can be arranged on request and are not included unless specifically stated on your confirmation invoice. They will not be private transfers unless it is stated on your invoice or final itinerary we will send you. Private transfer means sole use of the vehicle, which may be a car or minivan.


  1. Luggage

As we operate our tours in mini-coaches our luggage space is limited and we operate under strict legal weight regulations for safety reasons.

Unless otherwise notified, passengers are restricted to one medium-sized suitcase/bag (maximum 25 kilos) and one carry on bag per person. Luggage is carried free of charge on private transport (i.e. minivans) but at the passenger’s own risk. Passengers are responsible for any loss or stolen luggage and their responsibility to ensure that luggage is fit for travel, sturdy and waterproof. 

You must ensure you have appropriate travel insurance to protect your personal belongings. 


  1. Porter Service

It is not always possible for a coach or minibus to pick up/drop off guests at the door of the hotel or any other locations. Where there are traffic restrictions or the road is too steep or narrow our staff will arrange the most convenient setting down point.


  1. Visa, Health, Passport & Travel Documentation


It is your responsibility to ensure that you have the correct passport, visas and required vaccination certificates, if any, to gain access to any country/region included in the travel arrangements which you purchase from us. EU citizens should obtain an EHIC (European Health Insurance Card) prior to departure from the Department of Health (see leaflet T7.1 and the website www.dh.gov.uk). Health requirements and recommendations may change and you must check the up to date position in good time before departure.

If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry to clients who have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling. 

Reference name is entirely responsible for ensuring that all members of the group have the correct and valid documentation for travel. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with your passport office or the consulate in question if you have any queries. Clients travelling overland to certain destinations may need to also pass through controls of other countries en-route so this should be allowed for with any passport/visa applications.

It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. You should check this information at least 2 months before beginning of the tour and again within 14 days of travel. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner. When assessing whether holidays will operate, we use information from our local offices in conjunction with advice from the British Foreign Office and other relevant government bodies. It is your responsibility to acquaint yourself with the travel advice provided by these government bodies. For more information, please visit the Travel Aware page and the government websites at www.gov.uk/travelaware and ww.gov.uk/foreign-travel-advice for your destination country.

Please note that adequate travel insurance for all persons travelling, including medical, personal accident and repatriation in the event of illness, baggage, money and liability cover as well as loss of monies paid in the event of cancellation, is a condition of booking. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.


  1. Special Requirements

We will consider special requests such as vegetarian and vegan meals,high or low floor preferences in the accommodation, when you book. We will tell you whether there is a charge for the request. We can only guarantee requests for which there is a charge, or those that are confirmed in writing. It is your responsibility to advise us of any special requirements.


  1. Participation Requirements

All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in this brochure. Bookings are accepted on the understanding that all persons travelling are normally in good health and physically equal to the minimum demands of the chosen tour. Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must proactively declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. You must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. We can assist you in considering the suitability of the arrangements and/or making the booking and we will endeavour to pass any reasonable requests on to the relevant supplier, however we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part.

We reserve the right to ask to accompany the booking by a doctor’s certificate stating that it is entirely safe for you to go on the particular tour you have chosen. We reserve the right to decline to accept any persons not equal to the minimum demands of a tour where their continued participation adversely affects the enjoyment of other clients on the holiday. In such a situation we will have no further responsibility towards you including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Usually the minimum age to participate to a tour is 5 years old, however depending on the tour the minimum age to participate could vary. In any case unaccompanied passengers under the age of 18 years are not accepted. The price could vary according, to the tour type, for participants under 18 years. We endeavour to accommodate all the requests however, if not specified, we reserve the right to not accept the bookings including persons under the age of 14 years.

Credit cards are required in many hotels and for all vehicle hire for all destinations. You must ensure you have a card and the relevant credit available.


  1. Our Liability

Our commitment, and those of our suppliers providing any service or facility included in your tour package, are to take reasonable skill and care to arrange for the provision of such services and facilities. You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of safety, hygiene and quality vary throughout the transport and destinations that your tour may involve. Sometimes these standards will be lower than those which would be expected in the UK. The suppliers of the services and facilities included in your tour should comply with local standards where they are provided.

If you gave rise to the claim or complaint one or more particular services which complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

The Company shall not be liable for unforeseeable or indirect losses. We will not be responsible for, nor will we be liable to pay compensation for any loss(for example loss of enjoyment), cost, damage or claim to the extent that it results from:

  • any act and/or omission by you;

  • the act or omission of any third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable;

  • unusual or unforeseeable circumstances beyond our (or our suppliers’) control, the consequences of which could not have been avoided even if all due care had been taken(i.e. falling, or cutting yourself with sharp objects); or

  • any event which either we or our suppliers could not, even with all due care, have foreseen or forestalled.

You agree: 

  • to, therefore, exempt the organisers and the other collaborators, suppliers, the person in charge of the experience and in any event the organisers from any liability for damage to persons, vehicles and goods, including personal injury (i.e. cuts, falls, broken bones, sprains, etc.) and/or death;

  • to also assume the full and exclusive responsibility for any damage caused by you to third parties or property owned by third parties; 

  • to exempt the organisation and suppliers from any kind of responsibility for medical problems that might happen to you during the experience; 

  • to utilise personal security equipment for the whole duration of the experience (i.e. proper shoes and clothing);

Additionally, we cannot accept liability for any business losses.

If any international convention applies to, or governs, any of the services or facilities included in your tour arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount, if any, of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned; in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded. International Conventions which may apply include, without limitation in respect of carriage by road, the Geneva Convention 1973 and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your tour package.

If you purchase any optional activities, services or facilities that are not part of your pre-booked itinerary, the contract for the provision of that activity will be between you and the activity provider. The decision to partake in any such activity is entirely at your own discretion and risk. If you do have any complaint about, or problem with, any optional activity purchased in hotel your claim should be directed to the activity provider and not to us. However, should you or any member of your party by misadventure suffer illness, injury or death during the period of your tour from an activity which does not form part of the arrangements made by us or an excursion purchased through us, we shall, where appropriate and subject to our absolute discretion, try to help if we can. 

You must ensure you have appropriate travel insurance to protect your personal belongings.

For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount, we will have to pay you is twice the price, excluding insurance premiums and amendment charges, paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where you have not received any benefit from your holiday.

Where any claim or part of a claim, including those involving death or personal injury, concerns or is based on any travel arrangements, including the process of getting on and/or off the transport concerned, provided by rail or road carrier or any stay in an accommodation, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotelier concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example the Convention on International Travel by Rail). Where a carrier or hotelier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question.


  1. Insurance

We recommend you take out insurance as soon as your booking is confirmed. You are strongly advised to insure yourself against any possible risk that may occur, including medical, personal accident and repatriation in the event of illness, baggage, money and liability cover as well as loss of monies paid in the event of cancellation and in particular to ensure that you have sufficient insurance in respect of dependent relatives and force majeure events. You are required to carry proof of insurance with you and produce it if reasonably requested by Company employees or suppliers. You must ensure that there are no exclusion clauses which limit cover for the type of activities included, or the altitudes attained, in your tour. Furthermore, you must advise us of the details of your own insurance including the name of the insurer and the policy number as soon as possible. Our representative abroad has the right to see the policy so that appropriate advice and assistance can be given. Clients in breach of this condition will be deemed to have indemnified the Company for any loss incurred by the Company as a result of such breach and such costs will be redeemable from them. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.


  1. Your Protection

If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via the Company, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018.


Therefore, the Company will not be responsible for the proper performance of those additional travel services. In case of problems, please contact the relevant service provider.


However, if you book any additional travel services during the same visit to the Company’s booking website or if you book additional travel services via the Company not later than 24 hours after receiving confirmation of your booking from the Company, the travel services will become part of a linked travel arrangement. In that case, the Company has, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to the Company for services not fully performed because of the Company’s insolvency and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.


  1. Smoking

Smoking (including e-cigarettes) is not permitted on coaches but there are frequent stops en route for those passengers who wish to smoke.


  1. Meals

Breakfast is included with accommodation bookings unless otherwise stated. The type of breakfast you will receive will be confirmed upon arrival at your accommodation, this may be hot or cold regardless of your quotation, we accept no liability for meals not provided or delays in providing the meals for you. You will not automatically be sent any menus and menus may be of limited choice from a set menu for groups. We will endeavour to meet any specialist dietary requests for any member of your group, but cannot guarantee these requests. We accept no liability if our suppliers are unable to meet these requests in advance, or once at the venue. If your group arrives late then we accept no liability.

Food intolerances and allergies must be communicated as well as any other specific requirement. We cannot accept liability for any death, personal injury, an illness caused by suppliers which did not complied with your requirements.


  1. Safety

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

Children and non-swimmers must always be supervised by an adult and no one should swim shortly after taking food or drink. Pools in hotels are usually smaller than those at beach hotels making diving more hazardous. Most hotels and apartments do not employ life guards so please supervise any young members of your party, check where the deep and shallow ends are before use and follow the pool rules. Do not run around them, children must be supervised by an adult at all times, do not swim immediately after a meal and never swim when you’ve been drinking alcohol. When jumping or diving into the pool, check the water depth first and never dive into water less than 1.5 m deep, do not jump or dive from any raised features or from poolside furniture; do not use the pool after dark or when closed, even if it has underwater lights. In the event of an emergency, know how and where to get help.

Some of the tour will include excursions, trekking and walking in a mountain environment. You must take particular care in these situations to avoid damage to you and the other persons of the tour. You must attain to the indications provided by us and follow the instructions of the guide that are accompanying you during the excursion.

Balcony safety is an issue for adults as well as children. We would urge you to take extra care when enjoying the views and particular care in supervising children that children never be left unsupervised on balconies. Do not climb or stand on balcony furniture, keep all furniture away from the balcony wall or railings. Never sit or lean over the balcony rail. Do not try to pass items to someone on another balcony. Do not attempt to climb from one balcony to another. 

Take care in bathrooms as condensation and water spray can make surfaces slippery and a bath or floor mat may not be provided. Do not use mains electrical appliances near to water.

Always check that gas appliances are turned off when not in use, never use gas cookers as a form of room heating and always follow the operating instructions provided. Indications of a faulty appliance include black marks and stains, lazy orange flames instead of crisp blue ones and excessive condensation in the room. If you have concerns speak to reception. Carbon monoxide detectors are extremely rare overseas, familiarise yourself with how the appliances work. If you’re unsure please; ask for assistance.

If you smell gas:

  • extinguish all naked flames and don’t use matches or lighters.

  • Don’t switch lights or any other electrical appliance on or off.

  • If possible, isolate the gas supply (i.e. turn off the supply using the tap on the bottle).

  • Open all doors and windows.

  • Inform reception.

  • Leave the building and allow time for the gas to disperse.

Never attempt to locate a gas leak yourself or tamper with the gas supply. If you spot any defects or hazards in your holiday property, ensure that you bring them to your representative’s attention.

Be aware that glass doors and windows aren’t always toughened glass; take extra care in bright sunlight as it may not be obvious whether the window/door is open or closed.

Children shouldn’t use any lifts unaccompanied; not all lifts have internal doors; when using this type stand well back from the exposed wall as there’s no protection from the lift shaft when the car moves.

On arrival at your accommodation check all escape routes and locate the nearest fire exit to your accommodation; walk the nearest escape route for your accommodation, read the fire instruction notice displayed, identify the method of raising the alarm; ensure that all smoking materials are safely extinguished and don’t smoke in bed. If a fire occurs evacuate your accommodation immediately. Do not stop to collect personal belongings; close the door behind you; raise the alarm, go to an assembly point clear of the building where applicable, if you can’t leave your room, close all doors, put wet towels or clothes round the door seals and shout for help from the window or call for help. If there’s a fire use the staircase not the lift.

Look both ways before crossing the road; be aware that in some countries traffic isn’t required to stop at pedestrian crossings.

Check the vehicle is roadworthy and familiarise yourself with all controls before use as they may differ to cars in the UK, always wear a seat belt. Familiarise yourself with the local traffic laws, pay particular attention at junctions and roundabouts, always carry emergency/breakdown telephone numbers, never drink and drive.


  1. Data Protection

We take your privacy seriously and will always endeavour to process your personal information in accordance with applicable data protection laws. In order to process your booking and to ensure that your travel arrangements run smoothly, we will need to use the personal information which you provide to us (such as your name, address, date of birth, contact details, any special requirements etc). Where you have consented, we may also use the information provided to keep in touch with you and to advise you of the Company’s products and services (including special offers) from time to time. We may also pass personal information on to third parties (such as accommodation providers or other suppliers relevant to your booking) where necessary and where appropriate measures are in place. We will not, however, pass your information on to anyone who is not involved in providing (or arranging the provision of) any product or service related to your booking.

Further details of how we process your personal information is set out in our Privacy Policy. Please review our current Privacy and Cookies Policy, which can also be accessed at https://www.experiencebellavita.com/privacy-policy/

Where our websites contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or of any information you may obtain from them. You must not establish any link to our websites unless we have given our express written approval of this.


  1. Website Links

Where our websites contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or of any information you may obtain from them. You must not establish any link to our websites unless we have given our express written approval of this.


  1. Website and Media Content

You consent to us using images and videos of you taken during the tour for advertising and promotional purposes in any medium we choose. Our websites may include information and materials (including photographs) uploaded by other users of the websites, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our websites do not represent our views or values. If you wish to complain about information or materials uploaded by other users please contact us at info@experiencebellavita.com

Any testimonials, photographs or content (which you upload to our websites or otherwise) will be considered non-confidential and non-proprietary (unless expressly stated by you in writing to info@experiencebellavita.com). You retain all of your ownership rights in your content, but you are required to grant us a licence to use, store and copy that content and to distribute and make it available to third parties. Uploading your content shall automatically grant us a perpetual, worldwide, royalty-free, non-exclusive licence to use, reproduce, distribute and display such content for such purposes as we may reasonably require including, without limitation, for use in our marketing materials and publicity.

We are not responsible for viruses and you must not introduce them.


  1. Children

We regret that we do not carry children under the age of 5 on our scheduled tours (which includes, one-day, half-day, city tours and extended tours). Passengers aged 5-15 years old need to be accompanied by an adult. Child prices will vary depending on, for example, the policies of relevant accommodation providers or other suppliers. Please enquire about this at the time of making your booking enquiry.

  1. Force Majeure

Unless expressly stated otherwise in these terms and conditions, we will not have any liability to you if we are prevented from fulfilling our contractual obligations to you as a result of any event which is outwith our control (and/or outwith the control of the supplier or provider of the service in question). Such events may include whether actual or threatened (but are not limited to) war, terrorist activity, civil commotion or riot, any action taken by a governmental or public authority, industrial disputes, collapse of buildings, earthquakes, fire, explosion or accident, traffic or road conditions or road closures, technical or mechanical breakdown, adverse weather conditions, natural disasters and all similar events or circumstances.


  1. Complaints

We actively welcome your feedback, both in respect of our own services and those provided by other suppliers (such as accommodation providers). In the event that you have any complaint during the course of your tour then please bring this to the attention of your driver or tour guide as soon as possible, and we will endeavour to resolve the matter to your satisfaction. Any complaints regarding accommodation should, in the first instance, be raised with the relevant accommodation provider. 

If your complaint is not resolved locally and you wish to complain further then please contact us at info@experiencebellavita.com providing all relevant information necessary to enable us to consider your complaint. We would request that any complaints be raised with us within 30 days of the end of your tour, as otherwise our ability to investigate the complaint properly may be affected.

You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/ . This ODR platform is a means of registering your complaint; it will not determine how your complaint should be resolved.


  1. Behaviour

The Italian way of life is one of enjoying life, relishing and respecting other people’s company. We would ask you to come to our tour with a positive frame of mind, ready to enjoy your adventure with us. At all times you must show courtesy and respect to your driver/guide and more importantly the other tour members. Failure to do so may result in you being asked to leave the tour at the management’s discretion.


On tours and excursions provided by us, it is necessary that you abide by the authority of the leader, who represents the Company. If you commit any illegal act when on the holiday or if in our reasonable opinion or the reasonable opinion of the Company representative or another person in authority your behaviour is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause danger, damage, distress or upset, disturbance or annoyance to others or others property, or puts any other traveller or our staff or agents in any risk or danger, on the telephone, in writing or in person, we may terminate your travel arrangements without any liability on our part.

No refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses, including legal expenses, incurred as a result of your behaviour including but not limited to:

  • repairing or replacing property lost, damaged or destroyed by you

  • compensating any passenger, crew, staff or agent affected by your actions

  • criminal proceedings may also be instigated

The accommodation we arrange for you must only be used by those people named on your Booking Confirmation or Departure Documents. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally. You should ensure you have appropriate travel insurance to protect you if this situation arises.

If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate your tour. In this situation, you will be required to leave the accommodation or other service. We will have no further responsibility towards you including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

We expressly reserve the right to prevent you from participating in the excursions we provide, whether pre-booked or purchased in resort, if in the reasonable opinion of our staff or those of the excursion provider, you are either unsuited to undertake the excursion, or if you appear to be under the influence of drugs or alcohol. For the purpose of this section, reference to “you” or “your” includes any person in your party.

When a device or equipment will be provided by us to you as part of a tour you must:

  • Ensure that you use them in a proper and correct way

  • Ensure that you comply with the guidelines provided by us

  • Do not commit criminal or illegal acts

Accepting these terms and conditions, you accept responsibility for any damage or loss caused by you or members of your party.

You shall at all times:

  • behave in a safe, responsible and courteous manner

  • comply with all instructions, guidelines, regulations and codes of practice issued by us or our suppliers

  • ensure that you comply with all age restrictions imposed by our suppliers

  • ensure that you comply with all arrival times, and dress appropriately for the tour.

If you breach these obligations we may cancel or curtail the tour or any part of it and in those circumstances, you shall not be entitled to any refund. You shall take out insurance suitable for your needs, including delays for events involving travel by land, sea, or air, before the tour.

We cannot accept liability for any delay which is due to force majeure, which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time. In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements.


  1. Suppliers’ Conditions

Suppliers such as accommodation, private companies(i.e. Farms) and transport providers have their own booking conditions or conditions of carriage and you will be bound by these so far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant supplier sometimes in accordance with international convention. Where relevant, copies of such conditions may be available for inspection at the offices of the relevant supplier.


  1. Changes to these Terms and Conditions

We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third-party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, except for reservations already made.


  1. Enforceability of Terms

If any provision of these terms and conditions is found to be illegal or unenforceable, that shall not affect the validity and enforceability of the remainder of these terms and conditions.


  1. Governing Law and Jurisdiction

To the extent permitted by law, these terms and conditions shall be governed by and construed in accordance with Scots law and any matter or claim arising from them shall be dealt with only by the Scottish courts (save that you may choose the law and the courts of England, Wales or Northern Ireland if you live in any of those places and wish to do so). This does not affect your rights as a consumer to benefit from any mandatory provisions of the law of the country in which you are resident.

36. Gift Certificates

Gift Certificates are not refundable and have a validity of 30months from the date when they were purchased and they can be transferred to anyone.


If you would like to bring a matter to our attention, please contact us by email at info@experiencebellavita.com